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Frequently Asked Questions

I'm moving home, should I cancel my direct debit?

When you're moving home, there's lots of things to remember to do but please don't cancel the direct debit until we've sent your final bill.  If there's still a direct debit on your account, we'll be able to refund any credit back to you or, if there's an amount to pay, we'll take it on your normal payment date.

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