Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

I'm moving home, how long does the energy switch take?

If you're moving into a property that we don't supply, we can arrange to switch the services to us. The whole process usually takes between two and three weeks and the current supplier will charge you for any energy you use in the meantime.

If you have any questions during this time, please just contact us.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.