Important information about contacting us during the coronavirus outbreak. We’re currently operating with a reduced number of customer service advisors, many of whom are now working from home. We ask that you hold off trying to contact us for the time being, unless your query is urgent. Click here for more information.
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Frequently Asked Questions

What do I do if the reading you have opened or closed my account with is wrong?

Whether we open or close your account, we'll need a meter reading to make sure that we're billing you correctly. If you think the meter reading we've used is wrong, please just contact us with the current meter reading to hand. We'll check this for you and let you know if we need to make any changes to your account.

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