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Frequently Asked Questions

I'm moving into a property that has prepayment meters, what do I need to do?

We have a dedicated Homemovers team who are here to make things run as smooth as possible. Simply contact us to let us know and we can send you a new key/card so you can top-up. We can also arrange to have the meters changed to credit meters if you'd prefer, so just let us know that too, and we'll tell you about any associated costs.

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