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Frequently Asked Questions

What can affect the broadband speed I get?

The speed available on your line can be affected by:

  • how far your property is from the telephone exchange or street cabinet 
  • the quality of your telephone line and internal wiring.

The actual speed you receive can be affected by:

  • the processing power of your PC / devices
  • how many people are sharing your broadband connection
  • whether you use a wireless or cable connection between your router and PC, laptop or other connected devices
  • if using a wireless connection; where you keep your router
  • the speed of websites that you visit
  • if you connect at peak times, such as evenings, weekends or major sporting events
  • network capacity.

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