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What's the Broadband Speeds Code of Practice?
Introduced in 2010 by Ofcom, the code was set up to make sure people get clearer information about the speeds on any broadband service they’re thinking about buying. It’s also designed to protect consumers when the speeds they receive don’t match up to what they were promised before buying.
Ofcom and all the Internet Service Providers agreed a new version of this code, which came into effect on 1 October 2015.