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Frequently Asked Questions

What speeds can I expect to get with my Broadband service?

You can check your estimated Broadband speed using our speed checker

Just enter your phone number and your postcode.

There's a lot of different factors that can contribute to the actual speed available on your line, and the speed you'll receive:

The speed available on your line can be affected by:

  • How far your property is from the telephone exchange or street cabinet 
  • The quality of your telephone line and internal wiring.

The actual speed you receive can be affected by:

  • The processing power of your PC / devices
  • How many people are sharing your broadband connection
  • Whether you use a wireless or cable connection between your router and PC, laptop or other connected devices
  • If using a wireless connection; where you keep your router
  • The speed of websites that you visit
  • If you connect at peak times, such as evenings, weekends or major sporting events
  • Network capacity.

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