Important information about contacting us during the coronavirus outbreak. We’re currently operating with a reduced number of customer service advisors, many of whom are now working from home. We ask that you hold off trying to contact us for the time being, unless your query is urgent. Click here for more information.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

Do I have to tell my current Home Phone and Broadband provider I'm leaving?

No, leave this with us and we'll let them know you're switching.

If you're currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service. 

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.