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Frequently Asked Questions

What's a Microfilter?

A microfilter is a small device that splits the broadband signal from the telephone signal, allowing you to use the phone and broadband at the same time.

Without microfilters, you're more likely to experience slow broadband speed, drops in your connection or noise on your phone line.

We supply one microfilter when you take our own equipment.

If you need any additional filters, simply contact us and we can send them out for £5 each or you can buy them from our Broadband shop.

 

Do I need to use microfilters?

You'll only need to use microfilters if you have a standard master socket. If you have a pre-filtered socket with two ports built in, you won't need to use them.
For your microfilters to work properly, you'll need to plug one into every socket you're using in your home.

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