Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

What's Off-Peak Saver?

For just £3 a month, you can add Off-Peak Saver that will give you free calls to local, national and mobile numbers during the evening and at the weekends. (7 pm - 7 am Monday to Friday, and all day Saturday and Sunday).

After 75 minutes the call will become chargeable, so be sure to hang up and redial before the 75 minutes are up!

If you'd like to add this service please contact us.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.