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Frequently Asked Questions

How do I set up my router?

You'll only need your username and password if you're going to be using your own router.

We've created guides to help you set up your Broadband using a router that's supplied by us:

If you are upgrading from our Standard router to one of our Premium routers, please make sure the old router is completely unplugged from all sockets before starting the new setup process.

If you're having problems after you've connected your router, here's some troubleshooting steps to try.
Please contact us if you need any help.

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