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Frequently Asked Questions

How do I set up my router?


Need help setting up your router? Watch our video guide here.

You'll only need your username and password if you're going to be using your own router.

We've created guides to help you set up your Broadband using a router that's supplied by us:

If you're upgrading from our Value router to our Premium or Super router, please make sure the old router is completely unplugged from all sockets before starting the new setup process.

If you're having problems after you've connected your router, click here to see our troubleshooting steps. 

Please contact us if you need any help.

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