£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

What do I do with my Broadband username and password?

You only need your username and password if you're going to be using your own router.

To help you set up your Broadband we've created guides for our Standard and Premium routers. 

If you need any help with this, please contact us.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.