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Frequently Asked Questions

What should I do if my mobile handset has been damaged in transit?

If you believe that your handset has been damaged in transit, contact us to let us know. We'll ask you to return the package (inc handset, box & accessories) back to us to investigate. 

Here’s the address to send it back to:

Service Administration 
Utility Warehouse
Unit 3
Horseshoe Close
London
NW2 7JJ

We'd recommend sending it back to us by recorded or special delivery. Once we receive the package back we'll be able to issue you a replacement.

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