£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

What should I do if my mobile handset has been damaged in transit?

If you believe that your handset has been damaged in transit, contact us to let us know. We'll ask you to return the package (inc handset, box & accessories) back to us to investigate. 

Here’s the address to send it back to:

Service Administration 
Utility Warehouse
Unit 3
Horseshoe Close

We'd recommend sending it back to us by recorded or special delivery. Once we receive the package back we'll be able to issue you a replacement.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.