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Frequently Asked Questions

How do I set up a manual divert on my mobile?

To set up or cancel a call divert, you can use your handset's menu options:

Type Set up Cancel Check status
Immediate all calls * * 2 1 * 00447953222222 # send # # 2 1 # send * # 2 1 # send 
Switched off * * 6 2 * 00447953222222 # send # # 6 2 # send * # 6 2 # send
No reply * * 6 1 * 00447953222222 # send # # 6 1 # send * # 6 1 # send
Busy * * 6 7 * 00447953222222 # send  # # 6 7 # send  * # 6 7 # send 
Cancel all diverts    # # 0 0 2 # send  

Diverts are set up or cancelled immediately. 

If you have remaining minutes from your bundle the diverted part of the call is free (assuming you are diverting it to a UK mobile or UK landline). If you've used your allowance, the call will be charged.

Divert Delays

The amount of time the mobile rings before a caller is asked to leave a message varies up to a maximum of 30 seconds. To change this, use the network code below in increments of 5 (for example 5,10,15).

* * 61 * Voicemail Number (00447953222222)** time delay # send.

If you need any assistance setting up or cancelling a divert, please contact us.

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