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Frequently Asked Questions

Can I give you a PAC code and keep my old number?

Yes, you can. When you receive your SIM card from us, you'll need to activate this first. Just call our automated activation line 0333 003 5 645 and follow the instructions. When asked for your PIN, you'll need to enter your four digit year of birth.

Once you've done this, you can contact us with your PAC code and we'll transfer your existing mobile number over to your new SIM.

You can also provide this through the Clubhouse. You'll need to click on 'View your Mobile' and scroll to the bottom of the page. Click on 'Number porting' and follow the instructions. 

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