Important information about contacting us during the coronavirus outbreak. We’re currently operating with a reduced number of customer service advisors, many of whom are now working from home. We ask that you hold off trying to contact us for the time being, unless your query is urgent. Click here for more information.
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Frequently Asked Questions

How can I get a replacement for my lost or stolen mobile?

If your mobile phone has been lost or stolen, you should contact us straight away so and we can block the phone to make sure no-one can use it. We can also discuss your options for a replacement.

When we're closed you'll be able report your mobile lost or stolen on our automated telephone line.

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