Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

What's the Mobile Phone Protection Scheme (MPPS)?

If you take our Gold Talk or Double Gold bundle you'll receive free Mobile Phone Protection. This means if you lose or damage your Utility Warehouse mobile, we'll replace it for you. 

You can find all the information on page six of our residential products and services terms and conditions.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.