Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

How do I make a Mobile Phone Protection Scheme (MPPS) claim?

If you've damaged your mobile phone, or it's been lost or stolen, you should contact us straight away so and we can block the phone to make sure no-one can use it. We can also discuss your options for a replacement.

When we're closed, you'll be able report your mobile lost or stolen on our automated telephone line. 

 

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