Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

How can I top up my mobile?

It's quick and easy to top up your mobile in our Clubhouse, you'll just need to follow these steps:

  • Click on Mobile
  • Select the mobile you'd like to top up from the list
  • Click Top up mobile that's found on the right-hand side

Or you can top up by dialling 150 from your mobile.

Topping up from abroad

You'll be able to top-up through the Clubhouse or by ringing our overseas number +44 20 8955 5557 and speaking to one of our Advisors.

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