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Frequently Asked Questions

Can I use my mobile abroad?

Using your mobile abroad can cost more than it does in the UK, from 5th June 2017, all Utility Warehouse mobiles can be used in Europe (EU) and The European Economic Area (EEA) at the same cost as the UK. 

If you're travelling outside of the EU or EEA, you can check here to see how much it will cost to use your mobile. We've put together a helpful guide on using your mobile abroad, which highlights some things to be aware of before you go to avoid coming home to an unexpected bill. If you've got Budget Control, you'll need to make sure that you've topped up before you go.

To use your mobile abroad, you'll need to enable your data and international roaming.  It's best to do this at least 24 hours before you go. It's quick and simple to do this in the 'Mobile' section of our Clubhouse or by contacting us.


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