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Frequently Asked Questions

What are PAC, STAC and INFO codes?

A PAC is a Port Authorisation Code – you'll need this if you'd like to switch to us and keep existing mobile number.

If you'd like to get a PAC code, you can text 'PAC' to 65075 for free.

A STAC is a Service Termination Authorisation Code – you'll need this to cancel your contract with your current provider and get a new mobile number with us.

If you'd like to get a STAC code, you can text 'STAC' to 75075 for free.

You can also contact us on 0333 777 3238 if you'd like to get a PAC or STAC code from us.

Text ‘INFO’ to 85075 for free to find out:

  • Pay monthly account – the cost of leaving your current provider if you're still in contract plus any other services impacted if you switch
  • Pay as you go account – how much credit you’ll currently lose if you switch

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