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Frequently Asked Questions

I have a problem with my Broadband, what should I do?

Before reporting a fault on your Broadband, we recommend that you carry out some internal equipment and wiring checks. This may help resolve the problem without needing to contact us.

What problem are you experiencing?

My Broadband is slow
My connection keeps dropping out
My Broadband isn't working
I'm having problems with my Wi-Fi
I have no lights on my router
I'm having problems setting up my Broadband
I don't know my Wi-Fi password

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