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Frequently Asked Questions

Why have I received a message stating the email I sent was undeliverable?

If you're receiving a lot of 'bounce back' emails in your inbox, but you didn't send emails they relate to, it may be possible that your computer's been infected by a virus, which is sending emails without your knowledge.

Here are a few things you can do:

  • disconnect your computer from the internet
  • make sure you're using up-to-date Anti-Virus protection and run a full virus scan on all computers that use your internet connection, making sure they are free of any infections
  • change you Webmail password for security. It's best to keep your password as a combination of letters and numbers, including capital letters, to make it as secure as possible. This can be done in the Clubhouse

If you're still having issues or need any help, please contact us.

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