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Frequently Asked Questions

What should I do if my mobile handset has been damaged in transit?

We're really sorry your mobile has been damaged when it was delivered to you.

Please let us know so we can make a note of it. You can then return the package (including mobile, box and accessories) to us and we'll look into this for you:

Service Administration
Utility Warehouse
Unit 3
Horseshoe Close
London
NW2 7JJ

We'd recommend sending it back to us by recorded or special delivery. Once we get the package back, we'll send you a replacement.

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