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Frequently Asked Questions

I have a problem with my Home Phone, what should I do?

Before reporting a fault on your phone line, we recommend that you carry out some internal equipment and wiring checks. This may help resolve the problem without needing to contact us.

What problem are you experiencing?

I have no dial tone or my line is dead
My line is noisy or faint
I think I have a crossed line - I can hear other people talking
I can't receive incoming calls
I can't make outgoing calls
I can't make or receive any calls
I need to report damage to my phone line
My Calling Feature isn't working

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