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Frequently Asked Questions

How do I reset network settings on my iPhone?

To perform a network reset on your iPhone, please follow the below steps:

  • go to Settings
  • then select General
  • scroll all the way to the bottom of the menu and select Reset
    • only WiFi settings will be lost
  • now select Reset network settings
  • enter your own security key if asked
    • the same one you used to unlock the handset
  • the handset will restart

If you're still having problems with your mobile service, please contact us and we'll be able to help.

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