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Frequently Asked Questions

I have a problem with my Mobile, what should I do?

Before reporting a fault on your Mobile, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us.

What problem are you experiencing?

I'm having problems with signal
My voicemail isn't working
My phone won't charge
I can't make calls
I need help setting up my mobile
My 3G/4G isn't working
I can't receive calls
I can't access the internet on my mobile
My phone will not turn on

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