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Frequently Asked Questions

I have a problem with my mobile, what should I do?

Before reporting a fault on your Mobile, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us.

What problem are you experiencing?

I need help setting up my mobile
I'm having problems with signal
My voicemail isn't working
I can't make calls
I can't receive calls
My phone won't charge
My phone will not turn on
I can't access the internet on my mobile
My 3G/4G isn't working

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