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Frequently Asked Questions

Why do I have poor signal on my mobile phone?

There are several factors which can affect mobile phone signal.

Two of the most common issues include handset problems and network coverage problems.

The network coverage for your postcode can be checked here.

The quickest and easiest way to check a mobile handset issue is to try your SIM card in a different phone. If the low signal issue is the same, the problem is likely to be network related.

If the SIM card gains a better signal in a different handset, this suggests that the original phone has an issue.

If you're experiencing difficulties and would like help, please contact us on 0333 777 0555

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