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Frequently Asked Questions

Why can't people hear me or why can't I hear people on my mobile handset?

Here are a few things for you to try:

  • Remove any cases or protective screens from the handset
  • During a call, press the 'volume up' key to make sure the handset's volume is not turned down
  • Try turning on the speaker while on a call to see if this makes a difference
  • Try using a set of headphones whilst making a call to see if there's a problem with the phone's speaker

If you have completed the above steps and are still having problems, please contact us and we'll be able to help.

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