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Frequently Asked Questions

Why am I unable to send a message to a particular email address?

If you're unable to send emails to a particular email address, here are a few things to check:

  • make sure you've typed in the email address correctly.
  • if the email address is incorrect or invalid you'll get a 'bounce back' e-mail from the server, stating that the email address you sent a message to is not valid.
  • if the email address is correct, check for a 'bounce back' email from the server that may explain the issue. For example, if the mailbox of the person you are sending to is full, the 'bounce back' message would explain this, and the recipient would need to delete emails from their mailbox to allow new emails to arrive.
  • if you're sending emails to a group of email addresses and the message is not reaching some of them, it's possible that their server considers your group email as spam and is rejecting it. Try sending the the email to a single address to see if this is the issue.

If you are still having issues sending emails to a particular address, please contact us and we'll be able to help.

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