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Cookies policy

We use cookies to improve the efficiency of our website and to personalise your online experience.

Cookies are small text files that are placed on your computer by websites you visit. They're widely used to make websites work. They also send information to the website owners. They don't run computer programs and DO NOT infect your device with viruses.

Why we use cookies

We use cookies to help us:

  • Improve the security of our website.
  • Improve its speed.
  • Make sure it’s working correctly and efficiently.
  • Remember certain settings during your website visit, so you don’t have to re-enter them when you come back.
  • Personalise our website to improve your experience and help you find what you need faster.
  • Improve the website functions and stability.
  • Make sure you see messages that are important and relevant to you.

Cookies on our website DO NOT:

  • Collect any sensitive or financial information.
  • Collect any personal information that someone could use to personally identify you.
  • Collect and distribute any information to third parties that someone could use to identify you.

Changing your cookie settings

If you authorise us to use cookies, you don't need to do anything. Just continue using our website as normal.

But, if you'd prefer we didn't use cookies when you visit our site, or you'd like to delete any existing cookies, you can - at any time. You may find parts of our website may not work or load slower though.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

About the cookies we use

We use different types of cookies, here's why:

Essential cookies:

Essential cookies help make sure our website is secure and working properly. These cookies also:

  • Tell us if you're logged in to your Clubhouse account.
  • Make our sign-up process, and all tariffs associated with it, work properly.
  • Keep your previously selected user preferences, e.g. acceptance of our terms and conditions, so you don't have to tell us every time you visit our site.
REMEMBERME

This cookie has an encrypted value that we use to keep you logged in when you ask us to remember your details.
Opt out of Remember Me.

Symfony-resi

There are certain cookies, called session cookies, which are essential to identify website visitors between pages. These cookies are automatically deleted when you close your browsers. symfony-resi is session cookie used on our residential website.
Opt out of symfony-resi.

PHPSESSID

Similar to the symphony-resi cookie, this is a session cookie that is used when our members log in to their Clubhouse accounts.
Opt out of PHPSESSID.

If you disable essential cookies, it’s highly likely you’ll have difficulties using certain parts of our website - including your personal Clubhouse account.

Functionality cookies:

We also use functionality cookies that allow us to remember some of the selections you’ve made before. This lets us make the website look and work in the way you’ve previously selected. These cookies also help us to:

  • Remember your previous search settings and selections.
  • Show content that is useful to you.
  • Remember visual preferences e.g. text size, colour, formatting and layout.
  • Remember if you’ve opted out or declined previously asked questions e.g. notifications etc.

If you disable these cookies, you'll still be able to use our website, but you'll find there'll be some information shown which isn't relevant to you. You may also need to re-submit certain information, as well as repeat actions that you may have previously declined, e.g. view notifications that are not relevant to you etc.

Performance cookies:

Performance cookies collect information about how our visitors use our website. This information helps us understand our customers better, so we can improve our website.

These cookies collect information in an anonymous form, including:

  • The number of visitors to our website.
  • Where visitors have come from.
  • The pages they visited.
  • If they encountered any errors.

We also use other cookies to help us improve our website and how it functions by testing new ideas and visuals. This lets us understand if these changes improve your user experience. We sometimes combine these performance cookies with other information, e.g. the services you have with us, so we can understand your journey and experience. Again, these cookies do not provide us with any sensitive information linked to you or your account.

You'll find a list below of the performance cookies we use and how to opt out of them.

Google Analytics

We use Google Analytics to gather anonymous data about our website visitors, so we can improve the site.
Opt out of Google Analytics cookies.

New Relic

New Relic allows us to monitor the performance and health of our websites in 'real-time'.
Opt out of New Relic cookies.

Segment

Segment lets us collate all our data in a central location. It helps us make sure we’re always improving your online experience and offering you all the tools you need to manage your Clubhouse account efficiently.
Opt out of Segment cookies.

Visual Website Optimizer

We use Visual Website Optimizer to test different website designs and features, so we can improve your online experience.
Opt out of Visual Website Optomizer cookies.

Optimizely

Opimizely lets us test different web pages and understand how best to display a webpage/feature for you to use.
Opt out of Optimizely cookies.

Advertising cookies:

Advertising cookies let websites display adverts of products and services to customers that are likely to be of more interest to them.

Google Adwords

Google Adwords measures the effectiveness of our online search marketing campaigns on Google.
Opt out of Google Adwords cookies.

If you disable these cookies, any advertising you see on other websites won't be because of your visit to our website. You may still see generic adverts from us on other websites though.

Turning cookies off

If you don't want us to use cookies in your browser, you can:

  • Preset your browser to block cookies from our/all websites.
  • Remove cookies from your hard drive.
  • Set up your browser to send you a message before any cookies are stored on your computer or mobile device.

Please remember: you may not be able to use parts of our website correctly if you disable cookies, as some functions and features need cookies to work. Also, turning off cookies is not permanent –some may need to be disabled again from time to time. You can change your settings on your browser at any time to re-enable cookies to make sure you can use our website properly.

More information about cookies and our privacy and online security policies can be found below: