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Terms and Conditions

All suppliers need to have detailed terms and conditions - but unlike others, we believe in treating our members the way we would like to be treated ourselves. So you won't find any unfair penalties in our small print.

Residential products and services

Broadband Traffic Management Policy

Residential Mobile Fair Use Policy

Utility Warehouse CashBack card - applied for after January 2015

Utility Warehouse CashBack card Participating Retailers

Win A Mini Prize Draw

Light Bulb Replacement Service Terms And Conditions

Win A Mini Prize Draw - Recent Winners

Gold Talk Fixed Tariff 1 Terms and Conditions

Double Gold Fixed 1 Terms and Conditions

Double Gold Fixed 2 Terms and Conditions

Double Gold Fixed 3 Terms and Conditions

Double Gold Fixed 4 Terms and Conditions

Double Gold Fixed 5 Terms and Conditions

Double Gold Fixed 6 Terms and Conditions

Double Gold Fixed 7 Terms and Conditions

Double Gold Fixed 8 Terms and Conditions

Double Gold Fixed 9 Terms and Conditions

Double Gold Fixed 10 Terms and Conditions

Double Gold Fixed 11 Terms and Conditions

Double Gold Fixed 12 Terms and Conditions

Double Gold Fixed 13 Terms and Conditions

Double Gold Fixed 14 Terms and Conditions

Double Gold Fixed 15 Terms and Conditions

Double Gold Fixed 16 Terms and Conditions

Cancellation Form

Signal Booster Service Terms and Conditions

Free Broadband for life

Deemed Contract Terms and Conditions

'Refer a Friend' Terms and Conditions

Shareholder Discount Scheme

Traffic Management Policy

Bill Protector Terms of business

Bill Protector Full Policy Wording – Effective from 1 July 2016 - 31 October 2017

Bill Protector Terms and Conditions – Effective from 1 July 2016 - 31 October 2017

Bill Protector Evidence of Cover - customers who signed up after 1 November 2017

Bill Protector Evidence of Cover - customers who signed up before 1 November 2017

Bill Protector Key Facts - Effective from 1st November

Previous Terms & Conditions