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Terms and Conditions

All suppliers need to have detailed terms and conditions - but unlike others, we believe in treating our members the way we would like to be treated ourselves. So you won't find any unfair penalties in our small print.

Residential products and services

Broadband Traffic Management Policy

Residential Mobile Fair Use Policy

CashBack Card Mastercard - applied for after January 2015

CashBack Card Visa Terms & Conditions

CashBack card Participating Retailers

Boiler Terms and Conditions

Light Bulb Replacement Service Terms And Conditions

Calling card

Win A Mini Prize Draw

Win A Mini Prize Draw - Recent Winners

Double Gold Fixed 16 Terms and Conditions

Double Gold Fixed 17 Terms and Conditions

Double Gold Fixed 18 Terms and Conditions

Double Gold Fixed 19 Terms and Conditions

Double Gold Fixed 20 Terms and Conditions

Double Gold Fixed 21 Terms and Conditions

Double Gold Fixed 22 Terms and Conditions

Double Gold Fixed 23 Terms and Conditions

Double Gold Fixed 24 Terms and Conditions

Double Gold Fixed 25 Terms and Conditions

Double Gold Fixed 26 Terms and Conditions

Signal Booster Service Terms and Conditions

Free Broadband for life

Deemed Contract Terms and Conditions

'Refer a Friend' Terms and Conditions

Cancellation Form

Shareholder Discount Scheme

Traffic Management Policy

Bill Protector Terms of business

Bill Protector Full Policy Wording – Effective from 1 July 2016 - 31 October 2017

Bill Protector Terms and Conditions – Effective from 1 July 2016 - 31 October 2017

Bill Protector Evidence of Cover - customers who signed up after 1 November 2017

Bill Protector Evidence of Cover - customers who signed up before 1 November 2017

Bill Protector Key Facts - Effective from 1 November 2017 to 30 September 2018

Bill Protector Insurance Product Information Document

Previous Terms & Conditions