Online Help

Our most frequently asked questions

Where can I use my CashBack card?

What speeds can I expect to get with my Broadband service?

How can I register my address with Royal Mail?

What's our Partner app?

Christmas incentive FAQs

Partner Portal

What services are available to members with disabilities or for those in vulnerable situations?

How do I set up my router?

What wireless routers are available?

How do I activate my mobile or SIM?