Online Help

Top category questions: Energy / Billing

Can I change my Economy 7 tariff?

What's an EAC?

What should I do if my meter reading is 'out of range?'

Why have I had prepayment meters fitted without my consent?

What's the Energy Price Cap?

What's an AQ?

Why's the amount I'm paying for Energy higher than the amount I was quoted?

I've given a wrong meter reading, how do I change it?

Why are the meter readings I gave not showing on my bill?

What's a Quick Response (QR) code?