Online Help

Top category questions: Billing and payments / Account Management

Where can I find your Terms and Conditions?

What are your opening hours?

What services are available to members with disabilities or for those in vulnerable situations?

Where can I find your membership booklet and tariff guide?

Can I manage my account online?

How do I cancel my services in my cooling off period?

How do I update my contact details?

How do I update my address?

Are calls to you free?

Can I stop being sent marketing offers?