Like all the great innovators,
we're embracing technology
Say hello to smart meters
Not only do smart meters send readings automatically (that's right, no more meter readings), they can also help you save money.
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What are smart meters?
Smart meters are the next generation of gas and electricity meters and they offer a range of intelligent functions. This includes telling you how much energy you are using through a display in your home. They can also communicate directly with your energy supplier which means that no one will need to come and read your meter.
By 2020, all homes and small businesses across Great Britain will be offered smart meters. This is part of a government initiative to help make energy bills more accurate and help you reduce the amount of energy you use.
How do they work?
You get one smart meter for your electricity supply and one for your gas. The energy you use will be recorded by these two meters, shown on your smart meter display interface and sent to us to generate your bill.
Click the kettle and saucepan image below and see what happens...
As you use energy, your new meter records your usage
Smart meter display
You can see the energy you're using in real-time
The meter also sends the data to us
We use your data to generate an accurate bill
What's so great about smart meters?
They let you
You'll be able to see your usage day-by-day and by appliance.
They'll help you
You can set spending alerts in pounds and pence each month.
You'll get more
We'll be able to use accurate readings when we calculate your bill.
Our smart meters and their installation are completely FREE..
What to expect
We contact you
We'll contact you
As soon as we start installing smart meters in your area, we'll send you an information pack that says what we're doing and what you need to do.
You set a date
You'll need to book an appointment
We'll send you the contract details for our chosen installation partner. You'll need to get in touch with them to set a date and time for the installation.
We send a guide
We'll send you a smart meter information booklet
It'll include everything you need to know about your meter, including how to personalise your settings and how to get the most out of your meter readings.
An engineer visits
A qualified engineer will visit you
Someone over the age of eighteen will need to be home to let our engineer install your new smart meter and show you how to use it.
And that's it!
And that's it
Smart meters aren't yet available for everyone but register your interest today and we'll send you an information pack when we're installing smart meter in your area.Sign up
Your data options
Your smart meter readings let you see how much energy you're using in real-time. This information is then send to us automatically enabling us to send you accurate bills for the energy you've used.
You'll be able to choose how regularly we receive this information based on the options below.
We'll take a regular meter reading once a month. We may take additional meter readings if you make changes to your account.
Daily and monthly meter readings give us the whole picture so in the future, we can develop products and services that could save you even more money.
Half-hourly, daily and monthly meter readings give us the whole picture so in the future, we can develop products and services that could save you even more money.
Still can't find what you're looking for? Visit our frequently asked questions.