At the Utility Warehouse, we look after all your personal information carefully. We adhere strictly to the requirements of the UK Data Protection Act 1998 and, in accordance with this Act, we are registered on the public register of data controllers which is looked after by the Information Commissioner.
This privacy notice tells you what you can expect when we collect personal information about you. It explains the type of information that we collect about you, and how we use and look after it. Please do take a moment to read this privacy notice so that you will understand how we use your personal information. We may need to update this notice from time to time.
When we first obtain personal information from you, or when you take a new service or product from us, we will always ask you if you want to receive information from us about other services or products. You can normally do this by ticking a box on the application form, whether it is online or on paper. If you then change your mind please contact Customer Services.
When you become a member of the Utility Warehouse and request services from us, or request information about our services, we may need to collect certain information about you to process your request. Also, when you contact us, in any way, we may update your personal information or customer records. This will allow us to provide you with a higher level of customer care.
The information we will normally collect about you will be:
We collect information about you to enable us to provide you with the services that you have requested, to manage your account and to provide you with great customer service.
We may also monitor and record any communications that we have with you, including telephone conversations, to make sure that we are providing you with a good service and meeting all our regulatory and legal responsibilities.
If you provide us with any sensitive information about yourself or additional account holder (such as health details, or any criminal convictions) you agree (and confirm that the person the information is about has agreed) that we can use the information in the way set out in this privacy notice.
If you have given us your mobile phone number or email address (or both), we may use the information to send you service messages or other similar information (by text message or email). The aim is to help us manage your account. We will not use the information for marketing purposes unless you have agreed that we can. You must let us know if your mobile phone number or email address changes so that we can keep this information up to date.
The main uses of your personal information are:
When we process your application we may use automated scoring methods to analyse your credit worthiness and verify your identity.
There are certain circumstances where we may need to disclose your personal information to a third party, these include:
In accordance with the principles of the Data Protection Act, we will not otherwise disclose any of your personal information to a third party, unless we have your consent.
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We have strict security systems in place to protect your personal information. All our members of staff will follow a careful identification process before any personal data is disclosed and all the personal information we hold about you can only be accessed by authorised members of staff.
We welcome your requests to provide you with copies of any personal information that we hold about you. If you would like to have access to your personal information, please write to us specifying what type of information you would like us to provide copies of. We will ask you for a £10 charge to cover the administration cost. If we are holding any information about you that is incorrect, let us know and we will update it as soon as we can.
For a personal information request please write into the Correspondence Department, Utility Warehouse, enclosing a cheque or postal order for £10 made payable to Telecom Plus PLC.
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